Return and Refund Policy

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Return and Refund Policy

Effective Date: [16/10/2019]

At Saroj Hospital, we are committed to providing quality healthcare services. This Return and Refund Policy outlines the circumstances under which payments for services may be refunded.

• Non-Refundable Services: Payments made for medical consultations, treatments, and procedures are generally non-refundable. Once services have been rendered, refunds cannot be provided.
• Refundable Services: Certain situations, such as pre-paid services, overpayments, or cancellations under specific conditions, may qualify for a refund. These will be assessed on a case-by-case basis.

• Pre-Paid Services: If you have pre-paid for a service or procedure that has not yet been performed, you may request a refund. This applies to situations where the service is canceled by the patient or by Saroj Hospital.
• Overpayments: In the event of an overpayment or billing error, Saroj Hospital will process a refund for the excess amount paid.
• Cancellations: If you cancel an appointment or service with sufficient notice (as specified below), you may be eligible for a refund or rescheduling without penalty.

• Appointments: Cancellations made at least [24] hours before the scheduled appointment may be eligible for a full refund or rescheduling. Cancellations made within [24] hours of the appointment may incur a cancellation fee.
• Procedures: For surgeries or significant medical procedures, cancellations must be made [X days] in advance. Failure to cancel within this timeframe may result in a forfeiture of any deposit or pre-paid fees.

• Submission: To request a refund, please contact our billing department at [9956168497]. Include your name, contact details, the service in question, and the reason for your refund request.
• Review: Once your request is received, it will be reviewed by our billing department. We may request additional information or documentation to process your refund.
• Approval and Processing: If your refund request is approved, it will be processed within [02 business days]. Refunds will be issued using the same method of payment originally used unless otherwise agreed upon.

• Medications and Medical Supplies: Prescription medications, medical supplies, and similar items are non-refundable once dispensed or used.
• Health Packages: Payments for health check-up packages, wellness plans, and similar programs may not be refundable once the package has been partially or fully used.

Saroj Hospital reserves the right to consider exceptions to this policy on a case-by-case basis, depending on the specific circumstances and the nature of the service provided.

If you have any questions or concerns regarding our Return and Refund Policy, please contact:

Saroj Hospital
mairy gwaliar kanpur bypass road jhansi

9721567607

sarojneurocare@gmail.com